FAQ
Frequently Asked Questions
- What shipping carriers do you use?
- Evfect uses UPS, FedEx, and DHL for delivery.
- Is shipping free for all orders?
- Yes, Evfect offers free insured shipping for all orders within the United States.
- How long will it take to receive my order?
- Free insured shipping typically takes 5 to 8 working days. Standard shipping can take 3 to 7 working days.
- Can I track my order?
- Yes, you can track your order using the tracking number provided once your order is shipped. You may track it after 24 hours of shipment.
- What should I do if my parcel hasn’t arrived?
- Contact the courier service directly. If you don’t have the tracking ID, email us at care@evfect.com with your order details.
- What happens if no one is home to receive the delivery?
- The courier will attempt delivery twice. If both attempts fail, you are responsible for picking up the parcel from the nearest courier office.
- Can I cancel my order after it has been shipped?
- No, once an order is shipped, it cannot be canceled. You will need to wait for delivery and then follow the return process.
- How do I return an item?
- Email us at care@evfect.com with a return request within 14 days of delivery. We will provide you with a return label and instructions.
- What is the restocking fee for returns?
- A restocking fee of $200 applies per bike unit for returns. Accessory restocking fees vary by item.
- Can I return used products?
- Used products are generally not returnable except in cases of defect or damage. Contact us for specific guidance.
- What personal information do you collect?
- We collect personal information such as name, email address, shipping address, billing address, phone number, and payment details.
- How do you use my personal information?
- We use your information to process orders, communicate about purchases, provide customer support, and send marketing communications with your consent.
- Do you share my information with third parties?
- Yes, we may share your information with third-party service providers who assist us in operating our website and fulfilling orders. We may also disclose information for legal reasons.
- How can I access or update my personal information?
- You can access, update, or delete your personal information by contacting us at care@evfect.com.
- How can I opt out of marketing communications?
- You can opt out by following the unsubscribe instructions in promotional emails or by contacting us directly.